01
Property standards documented per home.
Every property is brought to a defined standard before handover and inspected against that standard each year. The standard is written down and shared with the commissioning team on request.
The offer
Every property is brought to a defined standard before handover and inspected against that standard each year. The standard is written down and shared with the commissioning team on request.
Gas, EICR, EPC, fire risk, PAT and Legionella documents held on file per property, dated and current. Available as a single pack on request, per home or across the portfolio.
Responsibilities written down before placement begins. Housing role with RPR, care role with the care provider. No grey area, no "who handles this?" at the wrong moment.
Each placement is assigned a named housing contact with a direct number. The same person answers from enquiry through to ongoing management. No generic inbox.
How a placement works
The same flow every time. The bits that matter for safeguarding and audit happen on paper, not in someone’s inbox.
You tell us what you're looking for: area, type of placement, timescale, anything specific to the cohort.
A named housing contact picks it up the same working day, confirms what we can and can't help with, and either holds the brief open or gets to work.
We propose one or more homes from the existing portfolio, or scope a fresh source if nothing in stock fits.
You see condition, area, layout and a clear statement of fit against the brief. We will say no if it isn't right: a fast no is more useful than a slow maybe.
Property Use & Access Agreement, Data Sharing Agreement, Service Level Agreement, signed before handover.
Standardised templates the commissioning team has already seen, with redlines welcome. The agreements draw the housing-and-care boundary explicitly so no question is left for later.
The home is moved into use. The care provider takes day-to-day responsibility for the people living there.
A documented handover meeting covers keys, alarms, contractor list, escalation paths, and the named contact on both sides. Nothing is left implicit.
We keep the building working: planned maintenance, statutory compliance, reactive repairs, and the annual property review.
The same named contact stays with the placement. You get a quarterly housing report; we get a phone call if anything's drifting.
Evidence held per property
If your team needs evidence in a specific format (named contracts framework, internal audit template, freedom-of-information style), tell us and we’ll send the pack in that shape.
Our remit and theirs
The split below is what we write into the SLA at the start of every placement, so your team and the care provider are looking at the same words.
Questions commissioners ask
If something here doesn't match how your authority does things, tell us. The right answer is usually written down before it's tested.
Within the same working day for any issue that affects the use of the home, the care provider, or compliance.
Urgent housing emergencies (loss of heat or hot water, security failure, water ingress) carry a 4-hour attendance target and a documented out-of-hours route.
Your team gets a named housing contact at handover, with their direct number and email. The same person stays with the placement; if they're unavailable, a documented deputy holds the line.
Step one: the named housing contact. Step two: the Operational Manager. Step three: the Director. Each step is written in the SLA with a timeframe attached. We don't mind being escalated to; we mind not knowing about it.
Voids sit with RPR, not your authority. We don't charge a void rate to commissioners.
The home is held in compliant condition while empty (heating run, water systems flushed, compliance certificates kept current) ready for the next placement.
The day-to-day safeguarding duty for the people living in the home rests with the regulated care provider. RPR carries a housing-side safeguarding policy: we train staff to recognise concerns from the housing role and escalate immediately to the care provider and the relevant local authority team. We never substitute for the care provider's duty.
Yes, if the framework allows for a separate housing provider and the contractual responsibilities are drawn correctly. We've worked under standard housing-and-care split arrangements; send us the framework wording and we'll come back the same working day with what we can and can't sign.
For commissioners
Send a few lines about the placement: the area, the cohort, the timescale. We’ll come back the same working day with what we can and can’t do.