UK landlord obligations
None of this is unique to RPR. What we promise is that every row is held current per property and produced on request.
Policies and posture
The certificates above are necessary but not sufficient. The policies below are what we work to alongside them.
We apply the principles set out by the Department of Health & Social Care for supported living at the housing layer of the model: a real home, a proper tenancy or occupancy arrangement, and choice and control retained by the resident. The regulated care delivered in the home is the care provider's remit; we never substitute for it.
A housing-side safeguarding policy is in place, with named leads on the RPR team and clear escalation routes to the care provider and the relevant Local Authority safeguarding team.
Our staff are trained to recognise safeguarding concerns from the housing role (e.g. a property condition issue that puts a resident at risk) and to escalate immediately. We never substitute for the care provider's safeguarding duty for the people living in the home.
Registered with the Information Commissioner's Office. We hold the minimum personal data needed to do our job, retain it only for as long as we need it, and dispose of it securely.
A Data Sharing Agreement is in place with each care partner before any data crosses the boundary. Personal data is never shared with third parties without a lawful basis. Breaches reportable to the ICO are reported inside 72 hours per UK GDPR.
Public liability cover at a minimum of £5 million, and buildings cover as required by the freeholder's lease (or held by RPR where the lease requires it). Schedules renewed annually and available on request.
Statements
RPR is committed to acting ethically and with integrity in all its business relationships, and to preventing modern slavery and human trafficking in its operations and supply chain. We apply the standard for transparency in supply chains required by the Modern Slavery Act 2015, in proportion to the size of the business.
RPR operates in line with the Equality Act 2010 in everything we do: how we let property, how we work with partners, and how we treat the people whose homes we manage. Reasonable adjustments to the physical property are considered as part of every placement.
RPR is not a CQC-registered entity. Any regulatory enquiry about the care of a specific resident should go to the regulated care provider operating that home. Property-side regulatory enquiries (housing, fire safety, environmental health) come to RPR.
For auditors, commissioners & partners
Send us the home you’re asking about and what you need to see. We share the live compliance pack on a confidential basis.
